Refund Policy

01 Overview

Resonance Varanasi Study Centre provides educational coaching and academic preparation support for students preparing for examinations such as JEE Main, JEE Advanced, NEET UG and Foundation-level programmes.

This Refund Policy applies to course enrolments and payments made directly to our study centre. The specific refund terms communicated during admission, in the fee receipt, or in a written admission agreement may also apply.

02 Refund Eligibility

A student or parent who wishes to request a refund may contact the study centre with the admission and payment details. Each request will be reviewed individually.

Refund eligibility may depend on the following factors:

• The course and admission terms applicable at the time of enrolment.
• The date on which the cancellation request is received.
• Whether classes, study materials, tests or other course services have already been provided.
• Any written refund commitment provided by the study centre.
• Applicable laws and regulatory requirements.

03 Non-Refundable Fees

Certain charges may be non-refundable where this has been clearly communicated before payment and is permitted by applicable law. These may include registration, application, administrative or material charges, depending on the admission terms.

No fee will be treated as non-refundable solely on the basis of this general clause where applicable law or a specific written commitment requires otherwise.

04 Admission Cancellation Requests

Students or parents wishing to cancel an admission should submit a written request to resonancevaranasi05@gmail.com or contact the study centre directly.

Please include the following details in the request:

• Student's full name.
• Enrolled course or programme name.
• Admission or registration number, if available.
• Payment date, amount and payment reference.
• Reason for cancellation and refund request.
• Contact details for further communication.

The study centre may request additional information or payment proof where necessary to verify the request.

05 Refund Request Process

The general process for reviewing a refund request is:

• Step 1: Submit a written cancellation and refund request.
• Step 2: Provide the admission and payment details required for verification.
• Step 3: The study centre reviews the applicable terms and services already provided.
• Step 4: The student or parent is informed of the decision and any applicable deductions.
• Step 5: If approved, the eligible amount is processed through the applicable payment method.

06 Refund Processing Time

Once a refund is approved and the required details have been verified, the study centre will communicate the expected processing timeline.

The time taken for the amount to appear in the student's or payer's account may depend on the payment provider, bank or payment method. If a refund is delayed, please contact the study centre with the relevant payment reference.

07 Refund Amount and Deductions

Where a refund is approved, the amount will be calculated according to the applicable admission terms, the services already provided and any lawful, previously disclosed deductions.

Any applicable deductions will be explained to the student or parent before the refund is processed. Deductions will not be applied where they are prohibited by applicable law or inconsistent with a binding written commitment.

08 Special Circumstances

Requests involving duplicate payments, an incorrect transaction, a course not being provided as agreed, or other exceptional circumstances will be reviewed separately.

If a payment appears to have failed but the amount was debited from your account, please contact us with the transaction reference and payment proof so that the matter can be checked.

Nothing in this policy is intended to limit any rights available to students or parents under applicable law.

09 Changes to This Policy

Resonance Varanasi Study Centre may update this policy when required. The revised version will be published on this page with an updated date.

Any change will be subject to applicable law and will not override rights or commitments that legally apply to an existing admission.

10 Contact Us

For questions about course fees, admission cancellation or refund requests, please contact Resonance Varanasi Study Centre using the details below.